FAQs

FAQS

 

How do I get in contact?

Email: info@dreamcatchercandles.com.au OR Insta: @DreamcatcherCandles

How long should I burn my candle for?

Max. 3 to 4 hours at a time. Ensure on the first burn of the candle, you allow the wax pool to reach the edges of the jar. This will ensure a perfect burn every time. As we know some of you love to burn candles for longer (which is not safe for all candle jars) we have created a long burn on our Coffee Table Candle, this candle is designed to burn for 5-6 hours each time. If you are unsure of your burn time, please get in touch and we can help.

First burn?

The first burn of all Dreamcatcher Candles needs to be long enough so that the melt pool reaches the edge of the jar. For the Coffee Table Candle this is 6 hours. For smaller candles the first burn only needs to be 3-4 hours.

Wooden Wicks! What do I need to do?

Wooden Wicks do need a little more attention and tending to between burns. Be sure to gently snap off the burnt wood along the top edge of the wick and then light as usual. You can do this by holding a tissue or paper towel.

Do you refill candles?

Yes, we can refill most jars. They must be candle jars and be in good condition with no cracks etc. If you have a jar you absolutely loved burning but its now empty send me an email or DM on Insta and lets chat about how we can get that glow back into the jar for you.

Do you return/exchange?

Please email info@dreamcatchercandles.com.au with any issues that you may have. 

So what exactly is Candle Soot, and what Causes Candle Soot?

Soot is that black smoky substance that comes from your Candle flame. It’s that black substance on the inside of your Candle Jars and can even get on your walls and cabinets. 

The following are three ways to help you reduce the amount of soot produced by your Candle.

  1. Keep Candles away from any draft – If you burn your candles close to open windows, fans or air vents, the breeze will cause your flame to flicker. This means that the flame is no longer burning consistently and will create soot. 
  2. Trimming your wick – I cannot place anymore emphasis on how important it is to keep your wicks properly trimmed.  The number one reason for the production of soot is a very long wick. If you have already lit the candle, don’t be afraid to blow it out, trim the wick and relight it. If you notice that your flame is still dancing and there is no draft in the room, most likely you may need to trim the wick a bit more. This is one of the reasons why you should never leave your candles unattended. If the flame gets too high your candle will produce soot, but keeping the flame under control will allow a better burn with less soot.
  3. Keep debris out of your Candle – Most times, when we use matches to light our candle, we drop the burnt out stick into the wax or when we trim our wicks we drop the burnt out wick into the wax. This is a common practice but not the best. Match sticks, pieces of wicks, dirt and other objects don’t belong in candles. It kindles the fire and can clog your wicks which can also cause a buildup of soot.

General Candle Safety :)

Candles are safe products, but unless they are used safely and watched carefully, they can lead to accidental fire. Please follow the below safety guide at all times to ensure a safe candle burning environment:

  • Burn within sight and never leave candle burning unattended.
  • Ensure 'toppers' are never near flame. Shells, sand, florals etc are there for decoration, please take off before burning.
  • Ensure candle is burning on a stable, heat-resistance surface.
  • Burn candle in a well-ventilated room, soot can accumulate quickly in a room, fire alarms could go off - so always burn in a well ventilated room. 
  • Never burn on or near anything that can catch fire.
  • Place burning candles at least 7cm apart from one another.
  • Do not touch or move the candle when it is burning, the glass can become very hot whilst it is burning
  • Keep candles out of the reach of children and pets.
  • Be very careful if using the candle during a power outage.
  • Never use the candle as a night light.
  • Extinguish the candle if it smokes, flickers repeatedly, or the flame becomes too high. The wick needs to be trimmed.
  • Always extinguish candle safely - with lid, never with water or using your breath.. Please take care with hot wax.
  • Always extinguish when leaving the room/before going to sleep.
  • Never use a knife or sharp object to remove wax drippings from the glass.
  • Discontinue burning when 1.5cm of wax remains. 

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Thanks for reading,

Jo x